Returns and cancellation policy

1. Scope of the policy

This policy explains the cases of returns, exchanges and reservation cancellation at Hizan Cars Showrooms. It complements the sales contract signed with the customer, and if there is a conflict, the contract prevails.

2. Cancelling a reservation and refunding the deposit

• You can cancel a reservation before the sale is completed by notifying the sales team.
• The deposit is refunded in full if the car is not available or the sale cannot be completed for a reason on our side.
• If the customer cancels the reservation after the agreed reservation period, part of the deposit may be deducted as explained in writing at the time of reservation.

3. After the car is delivered

• The car is inspected and handed over in its agreed condition, and the customer signs the handover record.
• Returning the car is not accepted after it has been registered in the customer's name and ownership transferred, except for major hidden defects as provided by the applicable laws.
• Defects visible at the time of handover must be reported immediately and before signing the handover record.

4. Warranty and maintenance

New cars are covered by the authorized dealer's warranty according to its terms. Used cars are covered by the warranty stated in the sales contract, if any. The warranty end date and the maintenance schedule are set out in the handover papers.

5. Customer cars sold to us

Once the price is agreed and ownership has been transferred, the sale cannot be reversed, and the agreed amount is paid as set out in the contract.

6. How to submit a request

To submit a cancellation or return request, contact the sales team by phone or WhatsApp and quote the request or invoice number, and we will reply within working days.